I visited the ENT clinic because of severe nasal congestion and a scratchy throat. Perhaps because of the seasonal change, I've been having a persistent runny nose and sore throat, making daily life difficult. The nurses at the reception desk were so kind and helpful, which put my mind at ease. In the examination room, the director meticulously examined my nose and throat, explaining in detail whether I had a simple cold or other symptoms of rhinitis. He also explained the causes of nasal congestion and throat pain in an easy-to-understand manner, which instilled trust in me. I also appreciated that he avoided unnecessary treatments and focused on prescribing medications appropriate for my current symptoms. The nurse at the counter was also very friendly and helpful.