They are very friendly and helpful. I made a reservation and waited for 20 minutes before proceeding and paying for 10 laser hair removal treatments for my entire face and neck area. After laser hair removal, I also took care of it. My skin felt tingly the first day, but the pain subsided and I felt better the next day. It's been 4 days now and my beard has grown, but it seems to have grown a little more than before. I haven't lost my beard yet, but I plan to shave it this evening. It would be a good idea to keep in mind that you are advised to shave in advance on the morning of the laser hair removal procedure or the evening before and not to pluck your beard. I went there without knowing and on the same day, I plucked out a few hairs from my cheeks and neck.