Seoul Glow Eye Clinic

I have some discomfort regarding my experience at Glow Ophthalmology. I made an appointment to see Dr. Cha and visited accordingly. I had seen Dr. Cha before and wanted to see him again, but each time I visited, I was advised to change to another doctor because of 'long waiting times.' I was directed to Dr. Choi three times and was told to see Dr. Shin last week and again this time. Despite having made an appointment, I felt like the meaning of my booking was lost due to consistently being switched to different doctors, which made me feel disrespected as a patient. This time, I clearly stated that I wanted to see Dr. Cha, and the nurse told me to wait. However, when my turn came, the patient in room 1 had not exited, and I was just told to wait in a white chair. I can understand waiting for a while, but sitting ambiguously for over 5 minutes when the consultation was not organized felt very uncomfortable, as I could feel the gazes of other patients. I mentioned that I felt uncomfortable about the nurse's expression and response, but rather than apologizing, Dr. Cha responded as if saying, 'Our nurses need to manage their expressions,' in a somewhat sarcastic tone. I felt hurt by the defensive attitude instead of empathy toward the patient's discomfort. Additionally, during a process at the Aqua Care Center, one step was missing, and when I pointed it out, they belatedly did the radiofrequency massage. This too was done without sufficient explanation, which diminished my trust. Above all, it was very uncomfortable that during the consultation, I was repeatedly referred to as 'mother.' I have a name. Wouldn't it have been more appropriate to call me 'patient' or use my name? Being addressed based on age or appearance feels disrespectful. Patients visit the hospital because they're unwell. No matter how much of a medical doctor the physician is, I believe it's also essential for medical professionals to read and empathize with the patients' emotions. Respecting patients is just as important as medical expertise, don't you think? Overall, this consultation was a very unpleasant and upsetting experience due to a lack of consistency in the appointment system, repeated changes of doctors, thoughtless waiting procedures, unempathetic responses, and insufficient explanations. I hope these issues can be improved from a patient's perspective.

After undergoing LASIK surgery at an eye clinic in another region, I was satisfied with my vision for a year, but I was struggling with constant eye sensitivity and dryness. My eyes were reacting too sensitively to external stimuli like cold air and fine dust, and my daily routine involved barely getting through under a heater with artificial tears, so I decided to visit a hospital. I went to Seoul Glow Eye Clinic on a recommendation from a friend, and I received treatment from Dr. Cha Yong-jae. Despite the fact that my surgery had been done at another clinic, he carefully examined my current condition. He explained the cause of my dry eyes and the relationship with the tear film in a way that was easy to understand, allowing me to grasp my symptoms accurately. Thanks to the friendly nurses, I felt comfortable throughout my visit, and I was reminded once again that post-operative care is even more important than maintaining vision.

I have severe glaucoma and have visited several places, but the result is that there's no treatment anyway. However, they kindly explained the process and my condition, which alleviated my concerns. Thank you for the thoughtful explanations. The hospital is also large, and the consultation and testing rooms are clean and nice, which is great.

The ophthalmology office is spacious, comfortable, and really friendly. I like it!

I'm in my 30s and I started noticing some broken blood vessels in one eye. At first, I thought it was just because I was tired. But when it didn't go away after a few days, and in fact it got redder when I woke up in the morning, I started to worry. My conjunctiva seemed a bit swollen too, and I was getting eye discharge much more frequently. I was using artificial tears all the time, but they didn't help much, so I figured it wasn't just dryness, which is why I eventually went to Seoul Glow Eye Clinic. When I entered the examination room, Dr. Cha Yong-jae first asked if I had allergies. When I said yes, he confirmed that I also had allergic conjunctivitis. He explained step by step that the visible blood vessels weren't just simple congestion but rather caused by repeated inflammatory reactions. Listening to him, I thought, 'Ah, that makes sense.' I had unnecessarily worried about it, but knowing the cause made me feel much more at ease. Right now, I've started IPL treatment, and I've been prescribed special eye drops for allergies that I'm using as well.

Seoul Glow Eye Clinic has excellent facilities and I’m so grateful for the meticulous and kind attention from the doctors and staff. I'm really satisfied and thankful for my eye health progress.

The hospital is clean and hygienic, so I feel reassured. The doctor gives great care and the nurses are all very friendly.

☆ The staff is really nice and explains everything in a way that's easy to understand, which I really appreciate. There is some waiting time, but it's worth it because they provide detailed explanations.

I'm scheduled for an appointment around May 20th. I'll be coming from Gapyeong. I'm currently under the care of Dr. Koo for glaucoma. The medical equipment here is top-notch, just like at a university hospital.

The nurse and doctor explained everything to me in detail.

They examined me kindly and thoroughly, so I recovered quickly.

The doctor and nurses are very kind.

Thanks to the kind doctor and friendly nurses, I was able to receive treatment comfortably.

The doctor explained everything really well, and the nurse was very kind too~~ I’ll come again next time~~~^^

They were kind and explained everything in detail during the consultation.

The doctor is very thorough and kind~~~~^^

The doctor is very thorough and kind~~~^^

I visited because I couldn't see well, and I liked that they explained the cause in detail.

I went in for an eye exam. They explained everything so thoroughly, which made me feel confident and satisfied.

The doctor takes great care of me, and everyone at the hospital is so kind~