I visited the urology department late at night to receive extracorporeal shock wave therapy (ESWT) for urinary stones. The late hour must have been exhausting for the medical staff, but I was truly grateful for their calm and kind explanations, from the initial consultation to the pre-procedure and post-procedure instructions. I especially appreciated the fact that the staff answered my numerous questions about pain and the possibility of recurrence without any sign of annoyance, and their meticulous attention to my anxieties demonstrated their genuine concern for patients. The procedure itself was quick and reliable, which was reassuring. Afterward, they provided detailed guidance on pain management and lifestyle changes, which was also very helpful. Their dedication to patients, even late into the night, gave me confidence, and thanks to them, I was able to receive treatment with peace of mind. Thank you.