Recently, both my child and I visited an ENT clinic because our throats were sore and our nasal congestion had worsened. The clinic made a good first impression as it was generally clean and the waiting area was comfortably well-organized. During this visit, the waiting time after registration was short, so we were able to receive treatment relatively quickly. I felt confident in the doctor because he asked about our symptoms thoroughly and explained our current condition in an easy-to-understand way. In particular, I felt less burdened because he did not recommend unnecessary tests and only treated what was absolutely necessary. I was satisfied as our symptoms have significantly improved after taking the prescribed medication. Overall, I received kind and systematic care, so I intend to visit again.