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I received a follow-up consultation for prosthetic correction because my teeth alignment had changed. From my first visit, the responsible doctor carefully listened to my current discomfort and patiently explained why this situation occurred, which built my trust in them. They conducted an oral scan and X-rays to check the condition of my teeth and gums, presenting several options on whether to maintain or replace the existing prosthetics. The treatment plan was set to adjust the prosthetics rather than push for immediate corrections, aligning the tooth balance, and they provided honest information about the duration, costs, and expected changes. Throughout the consultation, there was no pressure at all, and they created a realistic plan tailored to my lifestyle, which made me very satisfied. They made minor adjustments to the height of the prosthetic as a trial, and I felt much more comfortable chewing that very day. They stood out from other dental clinics by addressing only the necessary areas without excessive treatments and sincerely answered every question, making a clear difference.

I do not recommend Chawon Dental Clinic. The following details are all based on my personal experience during my treatment. During the consultation, I was informed that my braces would be completed in 24 months, but despite attending every month without fail, it took an additional 8 months. It was confusing that I was charged the same monthly fee for routine exams as well. There was no special consideration for the situation where tooth extractions were not done in one go, which required me to revisit. (They gave a one-month discount because of the extraction issue.) I was also disappointed when they said that a failed extraction was not considered a medical accident. They shook my teeth several times, and when it didn't come out, they stopped and I had to take medication, which makes me wonder if that was not a big deal. At that time, I experienced significant fear and pain from the failed extraction, along with headaches. After receiving an apology due to the unkind response, the attitude of the dental hygienist, who also worked at the front desk, did not improve much, and the doctor did not seem to have a strong willingness to respect the patient and resolve problems. Whenever I communicated my discomfort, I felt a more defensive attitude than empathy or explanation, and I felt a lack of communication aimed at solving the patient's discomfort together. In particular, after the completion of my braces, I continuously faced the problem of my tongue getting stuck due to the fixed retainer, and it was rough enough to scratch if I touched it. Eventually, I was diagnosed with glossitis, but there was no action taken like reattachment or afterservice, just repeating the same content. Even in the process of getting a refund for the fixed retainer, there were inconsistencies regarding the amount compared to the initial agreement, and I was presented with a refund contract that included confusing clauses like restrictions on writing reviews, which led me to give up on getting a refund. Overall, I felt that there was a lack of respect for the patient and sufficient explanations. Also, since it was in Yeouido, the fact that I had to travel two hours back and forth due to the clinic moving was disappointing. It’s common for orthodontic clinics to move nearby, so that was a bit disappointing. This text is a sharing of my personal treatment experience, and I really regret not looking at reviews after only watching YouTube videos. I hope this serves as a reference for anyone considering teeth braces.