The people at the counter are so, so kind! This is my first time trying skincare itself. Even though I really can't stand the pain of laser treatment, it's just a stinging sensation. I also get jaw Botox injections after applying an ice pack. It really didn't hurt at all! I also got my underarms waxed a long time ago and am getting it done again. Unlike before, this time, while pressing the cold wind against my armpits It didn't hurt at all and was so good because they used a laser to treat it as well :) They were also kind and treated me well when I received the skincare and mask pack treatments. The skin doesn't change drastically all of a sudden after the procedure, but I definitely felt my skin soothed and smoother! I feel so proud :)