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First of all, to give you the conclusion, I do not view the treatment strangely or anything like that.
It's not unfriendly at all. The facilities are also good.
However, I also believe that hospitals are private businesses and should be considered part of the service industry.
I remember paying for a package of manual therapy treatments.
Do I feel like I'm running a business or something? I got a pretty strong impression of that.
I might have been overly sensitive, but at least in a hospital, trust is fundamental. While the medical care is good, I tend not to visit again unless it's an urgent matter.